Support
Installation, license and download support for Ainitia applications.
Ainitia Support
At Ainitia, we provide support to help you with the purchase, activation, validation, recovery and basic use of our applications.
You can contact support through:
Technical support:
General contact:
Billing and payments:
1. Cases where we can help
Ainitia support can help you in situations such as:
- you have not received your license after a confirmed purchase;
- you need to recover a license key;
- the application does not recognize a valid license;
- you have reached the activation limit;
- you have an issue activating or checking a license;
- you need information about a product, plan or license period;
- you have an issue related to an order or payment;
- you need basic guidance on downloading, installing or initially using the software.
2. Information you should send
To help you faster, always include as much information as possible.
For license issues:
- email used during purchase;
- affected product;
- license key, if available;
- approximate purchase date;
- operating system;
- error message, if shown;
- screenshot if it helps explain the issue.
For payment or billing issues:
- email used during purchase;
- purchased product;
- approximate transaction date;
- payment provider used;
- clear description of the issue.
3. License recovery
If you purchased a license and do not remember the key, first use the license recovery page available on the website.
Recovery will only work if you enter the same email used during purchase or the email associated with the license.
4. Activations
Some licenses have a maximum number of activations. If you change computers, reinstall the system or need an activation reviewed, contact support and include your purchase email and the affected product.
Ainitia may review each case individually, but does not guarantee automatic extension of the number of activations.
5. Scope of support
Ainitia support covers reasonable issues related to our products, licenses, purchases, activations and basic operation.
Support does not necessarily include:
- repair of damaged operating systems;
- advanced third-party configuration;
- virus or malware removal;
- assistance with software not owned by Ainitia;
- extensive technical training;
- custom modifications of the program;
- support for unauthorized uses or manipulation of the licensing system.
6. Response time
Ainitia will try to respond within a reasonable time depending on support workload and the complexity of the request.
Issues related to confirmed payments, licenses not received or activation errors will have priority over general inquiries.
7. Good practices before contacting support
Before writing to support, check:
- that you entered the license key correctly;
- that you are using the correct email;
- that you have an Internet connection during initial activation;
- that the system date and time are correct;
- that you have installed the latest available version of the product;
- that the antivirus or firewall is not blocking the application.
8. Support contact
For any technical or license issue, write to:
For payment or billing inquiries:
For general inquiries: