Contact
Contact Ainitia for support, product questions and software information.
Contact
You can contact Ainitia for general inquiries, technical support, license issues, key recovery, billing or questions related to our products.
General contact:
Technical support:
Billing and payments:
Before contacting us, we recommend checking the FAQ section and the license recovery page if your request is related to a license key you have already purchased.
For license issues, always include:
- email used during purchase;
- affected product;
- license key, if available;
- operating system;
- clear description of the issue;
- screenshot if it helps explain the problem.
For billing or payment inquiries, include:
- email used during purchase;
- purchased product;
- approximate purchase date;
- payment provider used;
- description of the issue.
Ainitia will try to respond within a reasonable time depending on support workload and the complexity of the request.