Privacy
Ainitia Privacy Policy
1. Data controller
This website and its associated services are managed by:
Commercial name: Ainitia
Responsible owner: José María González Castillo
Professional/fiscal address: pending completion in the final legal version
Spanish Tax ID / NIF: pending completion in the final legal version
General contact email: contacto@ainitia.com
Support email: support@ainitia.com
Billing email: billing@ainitia.com
Website: https://ainitia.com
This section will be completed and reviewed before the final legal publication of the platform.
2. Purpose of this policy
This privacy policy explains how Ainitia processes personal data from users who visit the website, download applications, purchase licenses, activate products, request support, recover licenses or contact Ainitia.
3. Personal data we may process
Ainitia may process the following data, depending on how the user uses the platform:
- first and last name, when provided during a purchase, request or communication;
- email address;
- purchased or requested product;
- purchased license plan;
- generated license key;
- license status, creation date, expiration date and maximum number of activations;
- technical data required for license activation, checking or management;
- technical identifiers of the device or installation, when necessary to limit activations and prevent unauthorized use;
- order, payment, payment provider, order reference and transaction status information;
- communications sent to support, contact or billing;
- technical browsing or security data, such as IP address, date, time, access logs, technical errors or information needed to protect the platform.
Ainitia does not store full bank card details or user payment credentials. Payments are processed through external providers such as PayPal or other systems that may be enabled in the future.
4. Purposes of processing
Ainitia processes personal data for the following purposes:
- managing license purchases;
- generating and sending license keys;
- activating, validating, renewing, reactivating or checking licenses;
- limiting the number of activations allowed per license;
- preventing fraud, abuse, manipulation or unauthorized use of the licensing system;
- allowing license recovery associated with an email address;
- providing technical, commercial or billing support;
- managing payment incidents, orders, refunds or technical errors;
- maintaining the security of the platform, products and licensing system;
- keeping records required to comply with legal, tax, accounting or administrative obligations;
- improving the operation of products, the website and associated services.
5. Legal basis for processing
The legal bases that allow data processing are:
- performance of a contract or pre-contractual measures, when the user purchases a license, downloads software, activates a product, recovers a license or requests support related to a product;
- compliance with legal, tax, accounting or administrative obligations;
- Ainitia’s legitimate interest in protecting its platform, preventing fraud, maintaining the security of the licensing system, handling incidents and keeping necessary technical records;
- user consent, when required for communications, forms, non-technical cookies or other processing that requires express authorization.
6. Data recipients
Ainitia may disclose or allow access to personal data only when necessary to provide the service or comply with legal obligations.
The following may have access to the data:
- hosting, infrastructure, email and technical service providers;
- payment providers, such as PayPal or other enabled systems;
- tools or services required to send license, support or billing emails;
- advisors, accountants or professionals when required for legal, tax or administrative obligations;
- public authorities, courts, official bodies or third parties when legally required.
Ainitia does not sell users’ personal data to third parties.
7. Payment provider
When the user makes a purchase, payment may be handled by PayPal or other external providers.
The user may be redirected to or use the services of the corresponding payment provider. That provider will process the data according to its own terms and privacy policies.
Ainitia only receives the information needed to confirm the payment, register the order, generate the license and provide support if necessary.
8. Licensing system
Ainitia uses Ainitia License Manager to manage products, customers, licenses, activations, orders, payments and related technical records.
License-protected applications may communicate with the license server to verify whether a key is valid, check its status, register activations, apply usage limits, renew licenses or issue offline continuity entitlements for eligible paid licenses.
9. Data retention
Data will be retained for the time necessary to fulfil the purposes for which it was collected.
In general:
- order, payment and billing data will be retained for the legally required periods;
- license data will be retained while the license is active and for the time necessary for support, history, recovery and fraud prevention;
- support data will be retained as long as necessary to handle the incident and maintain a reasonable support history;
- technical and security logs will be retained for the time necessary for diagnosis, security, internal audit and legal compliance;
- data processed on the basis of consent will be retained until the user withdraws consent, unless there is another legal basis for retaining it.
10. User rights
The user may exercise, where applicable, the following rights:
- access to personal data;
- rectification of inaccurate data;
- erasure of data where applicable;
- objection to processing;
- restriction of processing;
- data portability;
- withdrawal of consent, where processing is based on consent;
- the right not to be subject to automated decisions with legal or significant effects, where applicable.
To exercise these rights, the user may write to:
The user may also contact:
The request must indicate the right the user wishes to exercise and allow the applicant to be reasonably identified. Ainitia may request additional information if necessary to verify the user’s identity.
11. Security
Ainitia applies reasonable technical and organizational measures to protect personal data, licenses, orders and associated systems against unauthorized access, loss, alteration, misuse or unauthorized disclosure.
However, no Internet-connected system can guarantee absolute security. The user must protect their credentials, keep the license key secure and maintain their computer protected.
12. Minors
Ainitia products and services are not specifically aimed at minors.
If Ainitia detects that it has collected data from a minor without sufficient authorization, it may delete or block such data where appropriate.
13. Cookies and similar technologies
The website may use technical cookies, local storage or other technologies necessary for basic operation, security, language, session, visual preferences or navigation.
If analytical, advertising, tracking or third-party cookies that require consent are added in the future, Ainitia will update the corresponding information and, where necessary, request the user’s consent.
14. International transfers
Some technology or payment providers may be located outside the European Economic Area or process data from other countries.
Where this occurs, Ainitia will seek to use providers that apply appropriate safeguards under the applicable data protection regulations.
15. Changes to this policy
Ainitia may modify this privacy policy to adapt it to legal, technical, commercial or functional changes.
The current version will be the one published on this page.
16. Privacy contact
For any query related to privacy or data protection, the user may contact:
General contact: contacto@ainitia.com
Technical support: support@ainitia.com
Billing: billing@ainitia.com
17. Complaints
If the user believes that the processing of their data does not comply with applicable regulations, they may first contact Ainitia to try to resolve the issue.
The user may also file a complaint with the Spanish Data Protection Agency.